Error 330 (Biometrics Locked)
Learn how to fix "Error 330 (Biometrics Locked)" on the Aadhaar portal.
Quick Fix Summary
- Open the myAadhaar web portal or the official mAadhaar mobile app.
- Login using your Aadhaar number and OTP.
- Navigate to 'Lock/Unlock Biometrics' and temporarily unlock them.
Step-by-Step Resolution
- 1Step 1
Open the myAadhaar web portal or the official mAadhaar mobile app.
- 2Step 2
Login using your Aadhaar number and OTP.
- 3Step 3
Navigate to 'Lock/Unlock Biometrics' and temporarily unlock them.
Detailed Explanation
Why this happens: Your biometrics were locked previously (often by default or during a security update) to prevent unauthorized SIM card issuance or AEPS banking fraud.
Once unlocked via the portal, you are granted a temporary 10-minute window where your fingerprints and iris scans will be accepted by third-party authenticators (like banks or telecom operators). It automatically locks again after the session expires.
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Struggling with the “Error 330 (Biometrics Locked)” error?
You are not alone. Thousands of users interacting with the Aadhaar portal face this exact issue every day. Common causes include outdated browser sessions, pending KYC verification, or temporary server outages on the official portal.
The AI-generated guide above provides the latest step-by-step workaround for Error 330 (Biometrics Locked) based on documented procedures from the official Aadhaar portal. Following these steps should help you resolve your Aadhaar issue quickly without needing to visit a government office. Always cross-check with the official portal for the most current information.
GovHelper is an independent resource and is not affiliated with any Government of India entity. Solutions are AI-generated and intended as guidance only.